Technical Helpdesk Support (VTOS)

QQI Award in Administration 6M5013

VTOS means Vocational Training Opportunities Scheme. VTOS gives unemployed adults over 21 the opportunity of returning to full time education, while retaining their benefit.

This course is for those who have a level 5 award in a Computer Networks area and want to enhance and develop those skills to work in a technical helpdesk support role. The course will enable the learner to troubleshoot issues with both on-premise hardware, software and networking, as well as virtual and cloud based environments. The course will have a focus on the customer care and effective communications of technical solutions which have been highlighted as growth areas for employment by many large IT companies.

Course Content

Year 1

Virtualisation (Cloud based) Support, Front Line Technical Support Skills, Networking Essentials Level 5, Computer Systems Hardware Level 5, Work Experience , Spreadsheets, Contact Centre Support Skills, Front Office Skills, Administration Practice, Customer Service


QQI Level 6


One year

Entry Requirements

A background in Computer Networks is required for this course. Leaving Certificate and interview. Mature students are welcome.

Career Opportunities

Technical helpdesk support in both an IT, Customer Service role and hardware support. Alternatively they may use the course as a sound academic basis for further study.